Motivated People Make Your Processes Run Well. Good Leadership is an Essential Part of Successful Digital Transformation.
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John Chappelear is a multi-award-winning author, consultant, and speaker, with over 45 years of experience as an executive and entrepreneur.
John received a “US Presidential Letter of Commendation” and grew his businesses to sales of over 50 million dollars per year in just 10 years. He is the author of The Daily Six, which was awarded the Best Book award from USA BookNews.
Website: JohnChappelear.com
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Podcast Website: https://www.betterautomation.io/
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Apple Podcasts: https://podcasts.apple.com/us/podcast/better-automation/id1618922263
Spotify Podcast: https://open.spotify.com/show/36XbK2uzV9JMFW412WYx1i
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Twitter: https://twitter.com/nocodeprocesio
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Episode Transcript:

John Chappelear 4:03
Well, that's it happens actually happens more often than I like to, I like to see it happen. And more often than you would think is that once people begin to get into the concept of, well, we'll set this process in place and we'll eliminate these 20 employees will only need two employees to get the job done. And that may be exactly the case. The problem I find is that when people begin to rely on automation, they begin to think that they need to invest less time and less money in the people that they've kept. I have worked in, especially in in the Middle East in health care facilities where, you know, they're trying very hard to automate a number of systems to minimize burnout and be reduced stress, especially in the supply chain side of things and as they begin to, you know, reduce the number of people. It's very important and this was one of the The big changes that I created when I went in, which is, okay, you used to have 20 people, and now you have four. That's fantastic. But how well trained are the four. And if you ask management, management will tell you, they are very well trained, they know exactly what to do. But if you go and ask the for the for people who are actually doing the work, they'll say, Well, we used to know how to do it. But every time a new change comes in, we don't get updated on how that will affect our ability to perform at the level that we want to perform. The other thing that I noticed was, as people move from hand processing to automated processing, the people begin to see have a sense of that they're less valued, than they were before everything dependent upon their work. Now, it depends upon the automation systems. But if you have people who are not engaged, they're not committed, and they're not focused on your same goals. And they have the capacity to reach those goals, they have the training and the skills and the desire, then you will have, the biggest problem you'll have is you'll have them, the mistakes you'll be made will be made faster and faster and faster, because of the automation.

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